Cox Homelife Security Review | SafeWise

by Apr 28, 2021Safety

Regional provider of home services Cox Communications specializes in internet and cable, but now you can add home security to the list. Cox Homelife is one home security and automation service that includes devices such as smart bulbs, smart locks and door / window sensors.

Homelife can be expensive if you are not already a Cox customer. But for those who know and love Cox, Homelife is a smart way to save money on your current tools while adding an extra layer of security to your home.

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Poorly rated customer service

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Limited third-party smart home options

Cox Homelife security comes with small and extra costs, e.g. A $ 50-100 installation fee (depending on whether you bundle Cox home service installations or not) and potential cancellation fees.

We were pleased to see the company lower its prices and abolish activation fees recently. And you can avoid cancellation fees and the two-year contract if you buy your equipment directly.

If you do not have the money available to pay for equipment in advance, you can roll out your equipment and your monitoring for a monthly payment. Those with qualified credit, and who sign a two-year agreement, can get a starter pack at no additional upfront cost.


Cox Homelife Automation

Cox Homelife Security

Start monthly costs
Professional monitoring
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Contract length Not applicable

2 years*

Unsubscribe fee Not applicable 50% of the monthly fees for the rest of the contract
Learn more

Data pr. 28.4.2021. Offers and availability may vary by location and may change.

* Month-to-month plan options are available for customers who pay for the starter kit in advance.

You can choose between a home security plan with professional monitoring and smart home integration or a smart home setup without security monitoring.

We typically recommend professional monitoring because it means always keeping an eye on your system. If someone triggers your alarm and you are unable to respond, one of Cox Homelife’s monitoring center professionals will contact alarm services for you.

However, if you are not interested in a professionally monitored security system, Cox allows you to self-monitor cameras, motion detectors and door and window sensors with the Homelife Automation plan. You can add smart devices like bulbs, connectors or locks to it, but continuous video recording costs you extra.

The starter kit for Cox Homelife Security includes

  • Touch screen control panel *
  • HD indoor / outdoor camera
  • 2 door / window sensors
  • 1 motion detector
  • Yard sign
  • 2 window marks

Cox offers safety and home automation equipment in the garden. Homelife safety starter kit includes standards such as door / window sensors, motion detector and control panel rental. *

But Cox includes a camera with the basic equipment – something most companies reserve for upgraded equipment packages.

Cox sells additional cameras, detectors, life-saving equipment such as smoke sensors or smart devices à la carte.

* Starter package included with qualifying credit and a two-year lease.

Touch screen remains Cox’s property and must be returned to Cox upon termination of service to avoid additional charges.

Optional equipment from Cox Homelife

  • Glass break detector
  • Garage door contact sensor
  • Smoke alarm
  • Carbon monoxide detector
  • Flood sensor
  • Wireless keyboard
  • Smart door lock
  • Smart plug
  • Smart bulb
  • Smart thermostat

Cox Homelife’s weight is home automation. The suite contains a smart thermostat, smart plug, smart lock and smart LED bulb.

From the Cox Homelife app, you can control your smart home devices, change settings, and set activity-based automations. So you can keep the lights on for your pets when you leave, control the smart thermostat at night or record clips from the camera when a sensor detects movement.

What’s in the starter kit for automation *

  • 1 HD indoor / outdoor camera
  • 1 door / window sensor
  • 1 smart bulb

* Included at no extra charge with qualifying credit.

Cox professional installation

Homelife must be installed by a professional. We often like professional installations because you get the expertise of a trained technician in your home as well as a personal consultation on what your home needs for security and automation.

But they can increase your costs: installation fees are charged and increased if you add more equipment than what is included in your starter kit. Cox offers an option to package its home service installations for a small discount.

Cox estimates that most installations take ”about four hours, ”But it seems like a generous estimate for a system with such a small starter kit. Timing all depends on how much equipment you buy and how big your home is.

We found a few accessories from Cox that can be installed yourself. If you order an HD camera, a smart LED bulb, a smart lock or a smart plug, you can add them to your system yourself.

Cox Homelife customer service

In our survey, we found consistently poor reviews from Cox customers. Homelife earned just over two stars from Consumer affairs. We found reports of excessive promises, missing technicians and equipment confusion.

We also found that Cox Communications had around one star and many complaints about its other services through Better business agency, although the BBB itself gives Cox an A rating.

If you need help with your Homelife system, there are plenty online resources available. Homelife articles, videos and a comprehensive FAQ are at your fingertips when you have questions about your system. If you need to contact Cox directly, you can chat with a live agent or call one of the three guides available to Cox customers.

Ratings per the 20th of April, 2021

How Cox Homelife stacks up

Data pr. 28.4.2021. Offers and availability may vary by location and may change.

* Month-to-month plan options are available for customers who pay for the starter kit in advance.

Cox has a lot in common with systems like Vivint and ADT that claim stains in our best home security systems.

All three are professionally monitored and brands installed, and you get smart home compatibility with each. Cox and Vivint smart home and security are competitive, but you pay much more for the same through ADT.

With devices like doorbell cameras and compatibility with Alexa, Vivint and ADT also have a wider range of equipment and options.

Cox Homelife is a good addition if you are already using Cox Communications internet, cable or telephone services. And it may appeal to you if you are a locally oriented shopper in one of its service areas.

Are you not ready to decide? Check out our best home security systems to see our best choices nationwide.

Cox Homelife has only one type of camera, but it is flexible and easy to set up. This HD camera is Wi-Fi enabled and can be set up inside or in a protected area outside such as a patio or under an awning.

The Homelife app is the control center for your Cox Homelife Automation and Security systems. From here you can set rules, schedules and automations that your system must follow. You can also monitor video, lock doors with smart locks, turn on smart LED bulbs and more. Basically, it is a remote control for your home.

Security customers can also control devices from the touch screen control panel. However, you need to set rules and automations in the app.

No, Cox Homelife is not currently compatible with Amazon Alexa or Google Assistant.

If you are a Cox Contour TV service customer, you have the ability to control smart devices on your Cox Homelife system through voice control. Currently, voice control is available for smart lights, connectors, locks and thermostats. Cox representatives told us that more integrations are on the way.

Cox is one of the nation’s largest ISPs, but Cox Homelife Security is only available in 16 states throughout Cox licensed devices.

Cox Homelife is available in these states:

  • Arizona
  • Arkansas
  • California
  • Connecticut
  • Florida
  • Georgia
  • Idaho
  • Iowa
  • Kansas
  • Louisiana
  • Nebraska
  • Nevada
  • Ohio
  • Oklahoma
  • Rhode Island
  • Virginia

How we reviewed Cox Homelife

Cox Homelife is not available in our state, so we could not get the full experience. Instead of testing, we sifted through customer review pages, watched instructional videos, and read all the fine print we could find to get a better idea of ​​what life is like with Cox Homelife. But we did not stop there – we also talked to the company to get details about the latest plans and product offerings.

Read our full method to learn more about our evaluation process for home security systems and other security products.

Contributing author: Celeste Tholen

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