SimpliSafe’s equipment warranty covers three years compared to Rings ‘one year, and SimpliSafe has a 60-day return policy (compared to Rings’ 30-day return policy). Both offer full refunds for returns, but Ring charges $ 5 shipping and SimpliSafe covers this price.
Ring Assist Plus
Do you want to upgrade Ring’s warranty offer? For a one-time fee of $ 39.95, you can get Ring Assist Plus, which gives you an extended two-year warranty, a VIP customer service phone number, and a lifetime protection plan to replace lost or stolen equipment.
Best monitoring: SimpliSafe
SimpliSafe offers video alarm confirmation through its professional surveillance services. This means that surveillance agents can access your security camera or SimpliSafe video doorbell footage when your alarm goes off, reducing the odds of a false alarm. Ring does not have professional video surveillance in any of its plans.
SimpliSafe does not require you to sign up for a monthly monitoring service. (The SimpliSafe app lets you monitor your cameras for free.) But without pro-surveillance, your home security system only acts as a loud alarm to scare uninvited guests.
SimpliSafe’s surveillance may not be as cheap as Ring’s $ 10 monthly fee (plus $ 3 if you add a camera with video recording). But it’s close. For about $ 15 a month with SimpliSafe, you get standard professional surveillance so your security system can call out in the event of an alarm.
If you want remote access to your system to secure access sensors, your monthly fees go up to $ 24.99 per month for the SimpliSafe Interactive subscription.
This plan also gives the Monitoring Center access to all SimpliSafe cameras attached to your system for video confirmation of alarm events, and it gives you cloud storage for your cameras’ videos. Because there are no contracts, you can cancel the monitoring at any time.
Best customer service: SimpliSafe
Although SimpliSafe cannot beat Ring’s 24/7 customer service (SimpliSafe’s hours are 8am to midnight EST), it consistently gets better customer service ratings and reviews.
If you need help with your system, SimpliSafe has email support, online forums and a customer service bar. The biggest complaints we see about customer support involve long waits. Overall, customers have positive things to say about the company.
SimpliSafe’s customer service ratings: *
- 4.1 / 5, Fantastic: Trustpilot rating
- 8/5: SimpliSafe Home Security app in the Apple App Store
- 5/5: SimpliSafe Home Security app in Google Play
Ring’s customer service line is available 24/7, as are its live online customer support agents.
While the doorbells are popular and get good reviews, Ring receives slightly lower ratings on app reviews, and its Trustpilot rating is extremely low.
Ring customer service ratings: *
- 1.5 stars, poor: Trustpilot rating
- 4.4 / 5: Always call home app in Apple App Store
- 3.6 / 5: Always call home app in Google Play
* Ratings per. March 7, 2021
Best compatibility for smart homes: Call
Calling may be a better choice if you want to add an outdoor camera or other smart home appliances to your alarm system. Ring offers outdoor security cameras and home automation through Z-Wave and Zigbee functionality.
Ring alarm devices are compatible with a number of third party devices, including these:
- Smart Assistants Google Home and Amazon Alexa
- Door locks by Schlage, Yale and Kwikset
- Lights, connectors and switches by GE and Leviton
- Smoke and carbon monoxide alarms from First Alert
SimpliSafe is better suited for smaller rooms that do not need home automation. SimpliSafe’s current options for smart homes are limited, but they have grown. The SimpliSafe system is currently compatible with Nest thermostats, August Smart Locks, Google Home and Amazon Alexa.
Although SimpliSafe gets higher app ratings in the Apple App Store and Google Play, the Rings app is free and more feature rich.
Ring’s high smart home connections and consolidation of neighbors make its mobile app worthwhile. You can sync your ring with Alexa devices to control the system with your voice and get notifications
The Call app sends you push notifications to help you self-monitor your system. You can access your cameras’ live feed, use the two-way talk feature on the cameras and smart doorbell, and receive motion alerts without paying subscription fees.
With Ring, you can also access the neighborhood community in the same smartphone app as your home security system. In the neighborhood community, you can see what your neighbors have noticed or captured on camera, and hear from the police about what is going on.
Although anyone can use the Neighbors app (including SimpliSafe users), it will have the same location as your security system, reducing app clutter.
Note: We encourage anyone using a neighborhood-style app to read all of it in small print before joining the community — especially with regard to privacy policies. Also be aware of ring-policing partnerships and the impact they can have on your community. We explain more in our frequently asked questions about Ring.
When you subscribe to the SimpliSafe Interactive plan, you will receive notifications when any of your security system sensors fall.
If your system is switched on when one of your sensors is triggered, SimpliSafe monitoring will contact you. If they cannot reach you, they will try one of your emergency contacts before sending the first responders.
A unique feature of the SimpliSafe app is that you can get “secret alerts” to alert you through the app when specific sensors sound the alarm without actually triggering an alarm in your home.
A word about wireless security
A word about wireless security
Several ring alarm and camera users have reported breaches of their accounts that allowed a stranger to use two-way communication to intimidate them. This is a risk every user takes when using an internet connected wireless system. The good news is that you can minimize the risk with proper internet security. Try these tips to protect your system from online threats:
- Use strong, unique passwords for all your accounts
- Choose additional security measures such as two-factor authentication
- Add shared users instead of sharing login information
- Change your Wi-Fi password for your home frequently